The route you have driven most?

Rabat to wherever the phone says the problem is. My route is usually between a driver, a guest, and a door that was supposed to be open.

Something you talk people out of?

Assuming someone else has confirmed it. If it matters, we confirm it twice and write down who answered.

The best hour on any of your routes?

The hour after a difficult arrival becomes calm. Bags are inside, tea is poured, and everybody suddenly forgets how close it was.

What would you change about the company?

I would give logistics more space in the story. The smooth days look effortless only because someone made eight small calls before breakfast.